Terms & Conditions

01 Acceptance of these terms

These Terms & Conditions ("Terms") form a binding agreement between you and Gravity Global Exports ("Gravity", "we", "us", or "our") and govern your access to and use of our websites, applications, APIs, and related services (together, the "Platform"). By creating an account, clicking to accept, or otherwise using the Platform, you agree to these Terms.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case "you" refers to that entity. If you do not agree, you must not access or use the Platform.

02 Definitions

• Customer Data — data, records, contacts, and content you or your users submit to or generate within the Platform.
• User — an individual authorised by you to access the Platform under your account.
• Subscription — the plan, term, and usage limits you select when purchasing access.
• Order — an online or written purchase describing the Subscription, fees, and term.

03 Accounts & eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Platform. The Platform is intended for business use by exporters, manufacturers, and trade organisations, and not for personal or consumer purposes.

You are responsible for the accuracy of your registration details, for maintaining the confidentiality of your credentials, and for all activity that occurs under your account. Notify us promptly of any unauthorised use. You are responsible for your Users' compliance with these Terms.

04 Licence to use the Platform

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Platform for your internal business operations during your Subscription term.

You may not: (a) resell, sublicense, or provide the Platform to third parties as a service bureau; (b) copy, modify, or create derivative works of the Platform; (c) reverse engineer or attempt to derive source code, except where such restriction is prohibited by law; or (d) remove or obscure any proprietary notices.

05 Acceptable use

You agree not to use the Platform to:

• Send unlawful, deceptive, or unsolicited communications in violation of applicable anti-spam or marketing laws;
• Upload malware or interfere with the integrity, security, or performance of the Platform;
• Attempt to gain unauthorised access to any systems or data;
• Infringe the intellectual property, privacy, or other rights of any third party;
• Scrape, harvest, or misuse contact data in violation of applicable data-protection laws.

We may suspend access to investigate suspected violations and to protect the Platform and other customers.

06 Your data

As between the parties, you retain all rights in your Customer Data. You grant us a worldwide, limited licence to host, process, and transmit Customer Data solely to provide and improve the Platform, to prevent or address technical or security issues, and as otherwise permitted in our Privacy Policy.

You are responsible for the lawfulness of Customer Data and for obtaining any consents required to process the personal data of your contacts and buyers. Our handling of personal data is described in the Privacy Policy, which is incorporated into these Terms.

07 Plans, fees & billing

Fees are described on our pricing page or in your Order and are charged in advance on a monthly or annual basis. Unless stated otherwise, fees are non-refundable and exclusive of taxes, which you are responsible for paying.

Subscriptions renew automatically for successive terms unless cancelled before the renewal date. We may revise fees for future terms with prior notice. Failure to pay may result in suspension or termination of access after reasonable notice.

08 Trials & beta features

We may offer free trials or early-access ("beta") features. These are provided "as is", may be modified or withdrawn at any time, and may be subject to additional terms. Data entered during a trial may be deleted if you do not upgrade to a paid Subscription.

09 Third-party services & integrations

The Platform may interoperate with third-party services (for example accounting, logistics, or messaging tools). Your use of those services is governed by their own terms, and we are not responsible for their availability, security, or content. Enabling an integration authorises the exchange of data necessary for it to function.

10 Intellectual property

The Platform, including all software, models, designs, and content we provide, is owned by Gravity and its licensors and is protected by intellectual-property laws. Except for the rights expressly granted here, we reserve all rights. Feedback you provide may be used by us without restriction or obligation to you.

11 Confidentiality

Each party may receive confidential information of the other. The receiving party will protect it with reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and advisers with a need to know who are bound by confidentiality obligations. This does not apply to information that is public, independently developed, or rightfully received from a third party.

12 Export & trade compliance

The Platform supports international trade, and you are solely responsible for ensuring that your export and import activities comply with all applicable laws — including customs regulations, sanctions and embargoes, anti-bribery laws, and export-control regimes in every relevant jurisdiction.

You represent that you and your Users are not located in, or ordinarily resident in, any embargoed territory, and are not on any restricted-party or denied-persons list. Information, classifications, or suggestions the Platform provides (including HS-code, tariff, or buyer guidance) are for convenience only, do not constitute legal, customs, or trade-compliance advice, and must be independently verified.

13 Warranties & disclaimers

We will provide the Platform with reasonable skill and care. Except as expressly stated, the Platform is provided "as is" and "as available", and we disclaim all other warranties, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or that AI-generated outputs will be accurate or complete.

14 Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, arising out of or relating to these Terms.

Each party's total aggregate liability arising out of or related to these Terms will not exceed the amounts you paid to us for the Platform in the twelve (12) months preceding the event giving rise to the claim. These limits do not apply to obligations that cannot be limited under applicable law.

15 Indemnification

You will defend and indemnify Gravity against third-party claims arising from your Customer Data, your use of the Platform in breach of these Terms, or your violation of applicable trade, marketing, or data-protection laws, and will pay resulting damages and reasonable costs finally awarded or agreed in settlement.

16 Term & termination

These Terms remain in effect while you use the Platform. Either party may terminate for material breach that remains uncured 30 days after written notice. On termination, your right to use the Platform ends, and you may export your Customer Data for a limited period after which we may delete it in accordance with our retention practices. Provisions that by their nature should survive termination will survive.

17 Governing law & disputes

These Terms are governed by the laws of the jurisdiction in which Gravity is established, without regard to conflict-of-laws principles. The parties will attempt to resolve disputes in good faith; failing that, disputes will be subject to the exclusive jurisdiction of the competent courts of that jurisdiction, except that either party may seek injunctive relief to protect its intellectual property or confidential information.

18 Changes to these terms

We may update these Terms from time to time. Material changes will be notified through the Platform or by email before they take effect. Your continued use after the effective date constitutes acceptance of the revised Terms.

19 Contact us

Questions about these Terms can be sent to legal@gravityglobal.exports. For a signed enterprise agreement, contact your account team or book a demo.